Position responsibilities
Our ecommerce order processing and fulfilment support virtual assistant streamlines the entire order process from receipt to delivery. They ensure orders are processed efficiently so customers receive their products on time and in perfect condition.
Here’s how they support your business:
- Process incoming orders by verifying product availability, updating the system, and coordinating with warehouse or fulfillment teams to ensure prompt and accurate shipping.
- Track shipments and provide customers with status updates, resolving any shipping issues such as delays or lost packages to maintain customer satisfaction.
- Handle returns, refunds, and exchanges, ensuring that all customer concerns are addressed and that the returns process is completed efficiently, maintaining a positive customer experience.
