Position responsibilities
Our customer feedback and survey collection virtual assistant gathers and organises feedback to help businesses identify areas for improvement. They support continuous enhancement of the customer experience through structured insights and reporting.
Here’s how they support your business:
- Design and distribute customer satisfaction surveys via email or SMS after service interactions, ensuring that feedback is collected and reviewed regularly.
- Compile survey responses into detailed reports for management, highlighting trends in customer satisfaction, areas of concern, and potential improvements to services or products.
- Follow up with customers who provide negative feedback, addressing their concerns and offering solutions to resolve their issues, improving the overall customer experience.
